Refund policy

60-day money-back guarantee

You have 60 days after receiving your order to request a return or refund, for any reason. Your item does not need to be unused or in its original packaging. Please provide your order number or proof of purchase.

Start a return

Email direction.stryde@gmail.com with your order number. We will explain the next steps and, if a return shipment is needed, provide a return shipping label and instructions. Please contact us before sending anything back.

Damaged or incorrect items

Inspect your order on arrival and contact us promptly if anything is defective, damaged or incorrect. For a replacement, contact us within the same 60-day period.

Refund timing

After approval, refunds are issued to the original payment method within 10 business days. Your bank may need additional processing time. Contact us if more than 15 business days have passed since approval.